Refund Policy

Last updated: January 2026

1. Overview

At Tesla Tooki, we want to ensure your complete satisfaction with our delivery services. This Refund Policy outlines the conditions under which refunds are provided.

2. Refund Eligibility

You may be eligible for a refund in the following situations:

  • Service not delivered within reasonable timeframe
  • Delivery address was not accessible or correct
  • Payment was processed in error (duplicate charge)
  • Service was significantly delayed due to our fault
  • Package was lost or damaged during delivery (with documentation)
  • Service cancelled before delivery commenced

3. Non-Refundable Situations

The following situations are generally NOT eligible for refunds:

  • Delivery was completed as requested
  • Recipient refused delivery without valid reason
  • Customer provided incorrect address
  • Delivery delay due to weather, traffic, or customer unavailability

4. Refund Request Process

To request a refund, please follow these steps:

  1. Log into your Tesla Tooki account
  2. Navigate to the booking/order that requires a refund
  3. Click "Request Refund" and provide detailed information
  4. Include supporting documents (photos, screenshots, etc.)
  5. Submit the request within 30 days of the delivery date

5. Refund Processing Timeline

Once a refund request is submitted:

  • Our team will review the request within 3-5 business days
  • We may contact you for additional information
  • Once approved, the refund will be processed within 5-10 business days
  • The amount will be credited to your original payment method
  • Bank processing may take an additional 2-3 business days

6. Contact Us

For refund-related inquiries, please contact our support team:

  • Email: support@teslatooki.com
  • Phone: +91 95117 24041
  • WhatsApp: Available 24/7
Refund Policy | Tesla Tooki | Tesla Tooki