Shipping and Delivery
Tesla Tooki provides fast, reliable, and affordable shipping and delivery services across India. Our network of delivery partners ensures your packages reach their destination safely and on time.
Our Delivery Services
Same-Day Delivery
Get your parcels delivered within 24 hours in major cities. Perfect for urgent shipments.
Standard Delivery
Reliable delivery within 2-3 business days. Most economical option for regular shipments.
Express Delivery
Priority handling with guaranteed delivery within 36-48 hours across India.
Insured Delivery
Optional insurance coverage for high-value items up to ₹10,00,000.
Service Coverage
Tesla Tooki currently operates in the following cities:
- Bangalore
- Mumbai
- Delhi NCR
- Hyderabad
- Pune
- Chennai
- Kolkata
- Ahmedabad
- Surat
- Jaipur
- Lucknow
- Chandigarh
Expanding to more cities weekly. Check our app for coverage in your area.
How Our Delivery Works
Step 1: Book Your Shipment
Open the Tesla Tooki app or website, enter pickup and delivery addresses, select service type, and make payment. You'll receive an instant confirmation.
Step 2: Pickup Confirmation
Our delivery partner will arrive at your pickup location within the scheduled time window. They'll collect your package and provide a receipt.
Step 3: Real-Time Tracking
Track your package in real-time through our app. Get live GPS updates and estimated delivery time. Receive notifications at each milestone.
Step 4: Safe Delivery
Our trained delivery partners ensure safe handling. Package is delivered to the recipient, with photo evidence and signature/OTP confirmation.
Step 5: Feedback
Rate your delivery experience and provide feedback. Your reviews help us improve our service quality continuously.
Transparent Pricing
Our pricing is simple and transparent. Charges are based on:
- Weight of package
- Distance between pickup and delivery location
- Delivery speed (same-day, express, standard)
- Package dimensions (length × width × height)
- Optional insurance coverage
Use our price calculator in the app to get an instant quote before booking. No hidden charges - what you see is what you pay.
What Can We Deliver?
✅ Accepted Items
- Documents and files
- Books and stationery
- Electronics (phones, laptops)
- Clothing and accessories
- Jewelry (with insurance)
- Household items
- Food items (non-perishable)
- Gifts and packages
- Medicines (non-controlled)
- Art and collectibles
❌ Prohibited Items
- Flammable/explosive materials
- Hazardous chemicals
- Weapons or ammunition
- Perishable food (eggs, meat)
- Liquids (without proper packaging)
- Fragile items (glass without insurance)
- Illegal or counterfeit goods
- Animals or plants
- Cash (over ₹50,000)
- Radioactive materials
Packaging Guidelines
Proper packaging ensures safe delivery. Please follow these guidelines:
- Use sturdy boxes: Avoid soft bags for fragile items
- Cushioning material: Use bubble wrap, foam, or newspaper
- Proper sealing: Use strong tape on all edges
- Clear labeling: Mark "FRAGILE" or "HANDLE WITH CARE" if needed
- Weight distribution: Distribute weight evenly inside the box
- Contact information: Include sender and recipient details
- Avoid overstuffing: Leave 2-3 inches of cushioning space
Estimated Delivery Times
Delivery times vary based on location and service selected:
| Service Type | Same City | Nearby Cities | All India |
|---|---|---|---|
| Same-Day | 4-8 hours | Not available | Not available |
| Express | 12-24 hours | 24-36 hours | 2-3 days |
| Standard | 24-36 hours | 2-3 days | 3-5 days |
*Times are estimates and may vary based on weather, holidays, and location accessibility.
Safety and Security
We prioritize the safety of your packages:
- GPS Tracking: Real-time location tracking for all shipments
- Insurance Options: Optional coverage up to ₹10,00,000
- Trained Partners: All delivery partners are trained and verified
- Photo Evidence: Delivery confirmation with photos
- OTP Verification: One-time password for secure handover
- 24/7 Support: Customer support available round the clock
- Complaint Resolution: Quick resolution of any delivery issues
Tracking Your Shipment
Track your package anytime, anywhere:
- Real-time GPS tracking in the Tesla Tooki app
- Automated SMS/email updates at each milestone
- Estimated delivery time window
- Delivery partner contact information
- Package photos and delivery confirmation
Need Help?
Our customer support team is available 24/7 to assist you:
Phone
+91 95117 24041
Frequently Asked Questions
Can I track my package in real-time?
Yes, all packages are tracked in real-time. You'll receive updates via SMS, email, and in-app notifications.
What if my package is lost?
If your package is lost, we'll conduct an investigation and provide compensation up to the insured value.
Can I change my delivery address?
You can change the address before pickup. Once the package is picked up, changes may not be possible. Contact support immediately.
How much does insurance cost?
Insurance costs 2% of the declared package value. Coverage is available up to ₹10,00,000.